Return & Refund Policy

1. Overview

This Return & Refund Policy explains how refunds are handled for payments made to CyberCraft Bangladesh for our digital products, software subscriptions, and services. By making a payment on our website, you agree to the terms described below.

2. Refund Eligibility

• Refund requests must be raised within 7 days of the transaction date.
• Refunds apply to payments that were duplicated, charged in error, or made for a service that has not yet started.
• For subscription plans, refunds may be considered on a pro-rata basis where a service could not be delivered.
• Custom development work is non-refundable once work has started, except where CyberCraft Bangladesh is unable to deliver the agreed scope.

3. How to Request a Refund

To request a refund, email us at [email protected] with your payment reference/transaction ID, the date of payment, and the reason for the request. Our team will review and respond to your request.

4. Refund Processing Timeline

Once a refund request is approved, the refund will be processed to the original payment method within 7 to 10 working days. The exact time for the amount to reflect in your account may vary depending on your bank, card issuer, or mobile financial service provider (bKash, Nagad, Rocket, etc.).

5. Cancellations

You may cancel a subscription at any time from your account or by contacting our support team. Cancellation stops future renewals; access continues until the end of the current billing period.

6. Contact

For any questions about returns or refunds, please contact us at [email protected] or through our Contact page.