Data Usage Policy

1. Introduction

This Data Usage Policy explains how CyberCraft Bangladesh collects, processes, stores, and utilizes your data. We are committed to maintaining transparency and protecting your information in accordance with applicable laws and regulations.

2. Types of Data We Collect

• Personal Information: Name, email address, phone number, company name, and job title.
• Project Data: Project descriptions, requirements, files, images, and any content you provide for our services.
• Communication Data: Messages, inquiries, and support tickets you submit through our platform.
• Technical Data: IP addresses, browser type, device information, and browsing behavior.
• Payment Information: Billing details and transaction history (processed securely by third-party payment providers).

3. How We Use Your Data

• To deliver our services and complete your projects.
• To communicate with you about your projects and services.
• To process payments and manage billing.
• To respond to support requests and customer inquiries.
• To improve our services, website, and user experience.
• To send marketing communications (with your consent).
• To comply with legal obligations and regulations.
• To detect and prevent fraud or unauthorized access.

4. Data Storage & Security

We store your data on secure servers with encryption protocols. Access to your data is restricted to authorized personnel only. We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission.
• Password protection and access controls.
• Regular security audits and backups.
• Firewalls and intrusion detection systems.

5. Data Retention Period

We retain your data for as long as necessary to provide services and comply with legal requirements. Generally:

• Project data is retained for the duration of the project plus up to 2 years after completion.
• Billing and payment records are kept for 7 years for tax and regulatory compliance.
• Personal communication data is deleted upon request or after 3 years of inactivity.

6. Data Sharing & Third Parties

We do not sell or rent your data to third parties. We may share your data with:

• Service Providers: Email providers, hosting services, payment processors, and communication platforms necessary to deliver our services.
• Legal Authorities: When required by law or to protect our rights and security.
• Team Members: Our employees who need access to provide services and support.

All third parties are contractually bound to protect your data confidentiality.

7. Your Data Rights

You have the right to:

• Access: Request a copy of your data we hold.
• Correction: Request updates or corrections to inaccurate data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Portability: Receive your data in a structured, portable format.
• Withdraw Consent: Stop receiving marketing communications at any time.

8. Cookies & Tracking Technology

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals promptly and comply with applicable notification requirements. We maintain incident response procedures to minimize impact.

10. International Data Transfer

If we transfer your data internationally, we ensure it is protected with appropriate safeguards, such as standard contractual clauses or your explicit consent.

11. Changes to This Policy

We may update this Data Usage Policy to reflect changes in our practices or applicable regulations. You will be notified of significant changes.

12. Contact Us

For questions about this Data Usage Policy or to exercise your data rights, please contact us via our Contact page or email [email protected].